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What You Need To Know Before the Session
Motiva will start each first session with a thorough evaluation of your injury or condition. Based on our assessment, we will recommend a customized program of care and discuss it in detail with you. You will also be receiving your first therapy treatment that visit, so please bring clothes that are comfortable and easy to move in.
Cancellation Policy: Motiva understands that sometimes life gets in the way. If you’re feeling sick please contact us to discuss rescheduling – you will be prioritized for an appointment when you’re better. Motiva does not charge a cancellation fee. In return, we request that you inform us at least 24 hours prior to your appointment if you need to reschedule.
Motiva Physiotherapy Studio accepts all major extended health insurance plans. For your convenience, we provide direct billing to most health plan providers.
Please note, depending on your plan and coverage details, direct billing from providers may not be available with your policy.
Motiva is a teaching facility and provides clinical education for the UBC Department of Physical Therapy. From time to time, Motiva accepts students from local universities in order to share our experience and specialized expertise. You are not required to participate. If you prefer not to be involved in students’ clinical education, feel free to advise our staff of your preferences.
