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What You Need To Know Before the Session
At Motiva Physiotherapy Studio, your first session will begin with a comprehensive evaluation by our skilled physiotherapist to assess your injury or condition. Based on the findings, we’ll recommend a personalized care plan and discuss it thoroughly with you. You’ll also receive your first therapy treatment during this visit, so please wear comfortable, easy-to-move-in clothing.
Cancellation Policy: Motiva understands that sometimes life gets in the way. If you’re feeling sick please contact us to discuss rescheduling – you will be prioritized for an appointment when you’re better. Motiva does not charge a cancellation fee. In return, we request that you inform us at least 24 hours prior to your appointment if you need to reschedule.
Motiva Physiotherapy Studio accepts all major extended health insurance plans. For your convenience, we provide direct billing to most health plan providers.
Please note, depending on your plan and coverage details, direct billing from providers may not be available with your policy.
Motiva is a teaching facility and provides clinical education for the UBC Department of Physical Therapy. From time to time, Motiva accepts students from local universities in order to share our experience and specialized expertise. You are not required to participate. If you prefer not to be involved in students’ clinical education, feel free to advise our staff of your preferences.
